Service Coordinator

We are hiring for our client, a leading provider of building management systems and service solutions, who are seeking a skilled Service Coordinator to join their team. This is a great opportunity for someone with a background in service coordination, customer relations, and technical problem-solving to contribute to a growing team.

Top 3 Things to Know About this Job:

1. Focus on service management, from quoting and customer communication to resource allocation
2. Full-time permanent role with training and professional development opportunities
3. Attractive salary based on experience, parking on site, Moira location

The Role

• Review faults discovered during servicing
• Prepare accurate quotes for service jobs and ensure transparent pricing
• Communicate with customers to explain faults, propose solutions, and follow up on quotes
• Manage the job scheduling process, coordinating with engineers and clients to ensure timely service
• Track service KPIs, monitor job progress, and keep records up-to-date on WorkPal
• Order and manage stock levels of parts and components needed for repairs
• Liaise with the Project Manager to ensure service jobs don’t conflict with project work
• Ensure engineers have all necessary tools, parts, and materials for timely job completion
• Provide regular status updates to management, highlighting performance and areas for improvement

The Person – What We’re Looking For

• Experience in service coordination, customer service, or technical admin roles
• Strong communication skills with the ability to manage client relationships effectively
• Proficient with WorkPal, Microsoft Office, or similar software
• Highly organised with the ability to prioritise tasks in a fast-paced environment
• Excellent problem-solving abilities and attention to detail
• Ability to work independently and collaboratively within a team
• Previous experience in a technical or service industry would be advantageous

The Reward – What’s in it for You?

• Permanent, full-time role within a growing company
• Competitive salary, Monday-Friday 9am-5pm
• Training and development opportunities for career progression
• Supportive, professional team environment
• On-site parking and additional benefits

Next Steps – Why Hunter Savage

Hunter Savage works with leading service providers to recruit top talent in service operations and coordination roles. For more information or to apply for this Service Coordinator role, contact Nuala McClinton for a confidential discussion.