Personal Lines Customer Advisor

Job Title: Personal Lines Customer Advisor

Description
We are hiring for our client, a well-established, family-owned insurance brokerage with over 50 years of experience in the market. With a strong local presence across County Down and County Armagh, they pride themselves on their customer-first approach and community-driven ethos. They are now seeking a Personal Lines Customer Advisor to join their dedicated team in a fast-paced, customer-focused environment.

This is an excellent opportunity for someone with a strong background in insurance sales who enjoys working directly with customers and is passionate about delivering top-tier service. This Personal Lines Customer Advisor role is based in a vibrant office environment and offers an attractive salary and a suite of benefits, including performance-related bonuses and private medical insurance.

Top 3 Things to Know About this Job

1. Competitive Salary + Annual Bonus
2. Private Medical Insurance & Death in Service Cover
3. Supportive, close-knit culture with long-standing community roots

The Reward
• Competitive salary (negotiable based on experience)
• Annual performance-based bonus
• Private medical insurance
• Death in service benefit
• Company pension and wellness programme
• Funding available for professional development and exams
• Full-time or part-time hours available (Mon–Fri, 9am–5pm)
• Local, family-owned business with strong values and community focus

The Role
• Serve customers face-to-face and over the phone, understanding their insurance needs
• Advise on and sell a wide range of personal lines insurance products (car, home, van, travel, legal protection, GAP insurance, etc.)
• Maintain high levels of accuracy and compliance in administration
• Build and maintain strong customer relationships, offering tailored insurance solutions
• Operate within a supportive team and contribute to a collaborative workplace culture

The Person
• 3+ years’ experience in insurance sales (desirable)
• Working knowledge of OpenGi software (preferred)
• Excellent interpersonal and communication skills
• Customer-focused, with a passion for service and sales
• GCSEs (or equivalent) including Maths and English
• Motivated, adaptable, and team-oriented