Commercial Account Handler

Job Title: Account Handler – Commercial

Description:
We are hiring for our client, a well-established insurance brokerage, who are seeking an experienced Account Handler to join their Mid-Large Operations Team. This is an exciting opportunity to manage a portfolio of commercial clients, providing end-to-end servicing while supporting account retention, business growth, and operational efficiency.

The role is ideal for someone with strong commercial insurance knowledge, excellent client relationship skills, and a proven track record in managing and retaining commercial accounts.

Top 3 Things to Know About this Job:

1. Manage a portfolio of mid-to-large commercial clients with end-to-end servicing responsibilities
2. Hybrid working opportunities and a vibrant, collaborative team environment
3. Competitive salary, benefits, and support for professional development and industry qualifications

The Role:
• Provide ongoing servicing to existing clients and manage relationships throughout the renewal cycle
• Analyse client needs and identify opportunities to enhance their risk management structures
• Identify cross-selling opportunities and support the Sales team
• Present and negotiate client accounts with insurers, ensuring accurate and timely placement of risks
• Maintain clear and accurate client records on Applied Relay, including file notes and documentation
• Monitor business metrics including new business, renewals, fees, commissions, and margins
• Attend client meetings alongside the Sales team and provide technical support
• Lead and participate in business projects as required
• Stay informed of insurer appetites, competitor activity, and market trends
• Ensure compliance with all regulatory and legal requirements, including Central Bank codes and internal procedures

The Person:
• 3+ years’ experience in commercial broking or relevant insurance operations
• Strong technical knowledge across commercial insurance lines including:
– Marine / Cargo (desirable)
– Property & Business Interruption
– Employer’s/Public/Products Liability
– Motor Fleet / Motor Trade
– Professional Indemnity
– Management Liability (Directors & Officers, Employment Practices)
– Cyber Liability Insurance
• APA / CIP qualified or working toward qualifications
• Excellent understanding of client businesses and industry sectors
• Proven track record in account management, retention, and delivering excellent customer service
• Strong knowledge of regulatory and legal requirements in insurance

The Rewards:
• Market competitive salary with bonus potential
• Hybrid working opportunities
• Pension and associated benefits
• Stock purchase schemes for employees
• Insurance exam support scheme including paid study leave
• Discounted personal insurance
• Active sports & social club and vibrant working culture
• Employee Assistance Programme (EAP)
• Onsite parking