Aftersales Manager

Aftermarket / Technical Support Manager
Newry
Salary depending on experience

An excellent opportunity for a hands-on Aftermarket / Technical Support Specialist to join a growing company in the crushing and screening industry. You’ll be the key link between the customer and the service team, ensuring issues are resolved quickly and efficiently – either over the phone or through the field team.

Top 3 Things to Know About this Job:

1. Work with industry-leading crushing & screening equipment
2. High level of autonomy and responsibility
3. Fast-growing company with strong long-term opportunities

The Role:

• First point of contact for technical support
• Diagnose issues over the phone; troubleshoot and resolve remotely where possible
• Delegate field service work to engineers when needed
• Manage and coordinate the service & commissioning schedule
• Oversee warranty registrations and claims
• Organise dealer training programmes
• Support with aftermarket parts sales (this may become a separate role as we grow)
• Liaise with customers, engineers, and suppliers to keep operations running smoothly

The Person:

• Strong background in crushing & screening equipment
• Comfortable on the phone, with good communication and computer skills
• Ability to stay calm and problem-solve under pressure
• Practical and organised with a proactive, get-it-done attitude
• Mechanical or technical background preferred
• Previous experience in service coordination or technical support a strong advantage

Next Steps

For further information, and to apply for this role, please contact [Insert Name]. Visit our website for more opportunities.
Expert, confidential recruitment advice available.
Salary is negotiable and will depend on your experience and expertise.

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