HR & AI: From Buzzword to Business Tool

In recent weeks, we have spoken with several HR leaders preparing to attend AI courses — not because they’re data scientists, but because they’re people leaders who know that AI is reshaping how we all work.

A recent survey featured in HR Review revealed that more than one in three employers expect AI to boost productivity. For HR professionals, that’s not just a statistic, it’s a shift in how we attract, manage and retain talent.

So what does AI mean for the HR function? And what should we consider when building future-fit HR teams?

AI in HR: Hype or Here to Stay?

From automating CV screening to identifying attrition risks through predictive analytics, AI is no longer a futuristic concept, it’s happening now. But the question we keep hearing from clients is: how do we harness AI without losing the human in Human Resources?

The most forward-thinking HR leaders we speak to aren’t afraid of AI, they’re actively exploring how it can enhance their decision-making, streamline processes, and create capacity for deeper strategic work. They see AI as a tool, not a threat.

Whether it’s automating repetitive admin or helping personalise L&D journeys, AI is helping HR teams work smarter, not harder. But this shift also demands a different skillset and that's where recruitment comes in.

One of the most accessible and immediate applications of AI in HR is through chatbots. Many organisations are now using AI-powered virtual assistants to handle routine employee queries — from questions about annual leave entitlements and sick pay policies to navigating onboarding documents or booking time off. These chatbots are available 24/7, ensuring employees get consistent, instant answers without waiting for an HR team member. This not only improves the employee experience but also frees up HR professionals to focus on higher-value, strategic initiatives that require human judgment and empathy.

Hiring for the HR Team of Tomorrow

Over the last 20 years, we have seen the HR function evolve from transactional to transformational. Now, we’re entering a new phase: data-driven, tech-empowered HR.

Organisations are asking for HR professionals who are:

• Digitally fluent and curious about new technologies
• Comfortable interpreting data to inform people decisions
• Strategic thinkers who can translate AI insights into meaningful action
• Resilient and agile in the face of change

This doesn’t mean every HR hire needs to be a tech expert. But it does mean we’re seeing growing demand for HR professionals who are open to innovation, eager to learn, and confident working in evolving environments.

Balancing Technology with Empathy

At its core, great HR will always be about people. AI can help us spot patterns, but it can’t understand nuance. It can suggest learning content, but it can’t coach someone through burnout or career transitions.

The strongest HR teams in the future will be those that blend the best of both worlds, using technology to free up time for the deeply human work that builds culture, engagement, and performance.

AI is transforming every function in business and HR is no exception. Whether you’re already adopting new tools or just starting to explore the possibilities, the key is staying curious and ensuring you have the right talent to lead this evolution.

If you are growing your HR team or exploring a career move, get in touch with Stephanie Mulholland for a confidential chat via stephanie@huntersavage.com

AI is transforming the world of work, and HR is right at the heart of that change. Whether you're already implementing AI tools or just beginning to explore their potential, success will depend on having the right people in place — professionals who are digitally fluent, strategically minded, and ready to lead through change.

If you're building a future-fit HR team or considering your next career move in this evolving space, contact Stephanie Mulholland for a confidential conversation via: stephanie@huntersavage.com.

Let’s shape the future of HR together.