Customer Service Representative

We are hiring exclusively for our client, a growing distributor, who are seeking a proactive and personable Customer Service Representative to join their Newry based team. This is an exciting opportunity to join a thriving company during a period of growth, supporting both customers and the internal sales function.

Top 3 Things to Know About this Job:

1. Join a growing team in a thriving distribution business
2. Varied, customer-facing role with technical product exposure
3. Excellent workplace benefits including bonus scheme and wellbeing perks

The Role:

• Manage the sales email inbox, responding to enquiries and processing sales orders
• Verify customer and order details, including payment and delivery requirements
• Deliver exceptional customer care, including product queries, availability, delivery updates, and complaint resolution
• Provide technical and product support, offering suitable alternatives where needed
• Support proactive telesales efforts and contribute to individual and team KPIs
• Act as a point of contact for field sales reps and trade visitors
• Assist with order entry, sample requests, stock updates and admin duties
• Collaborate closely with logistics, warehouse and operations teams
• Support general office administration and ad hoc duties as required

The Person – What We’re Looking For

• 1+ years’ experience in customer service, order processing or sales support
• Comfortable using Microsoft Office and ideally an ERP system
• Strong verbal and written communication skills
• Friendly, professional and enthusiastic with excellent telephone manner
• Well organised, able to multitask, prioritise, and meet deadlines
• Self-motivated team player with a proactive attitude
• GCSE English and Maths (Grade C or above)
• Willingness to learn technical product details over time

Desirable:

• Previous work in a distribution/import environment
• Driving licence and own transport

The Reward – What’s in it for You?

• £24,000 per annum + bonus scheme
• 28 days annual leave (including stats and Christmas shutdown)
• Pension, health plan, and wellbeing programme
• Cycle to Work Scheme

Next Steps – Why Hunter Savage

We work with some of Northern Ireland’s most exciting distributors and SME brands. For more information or to apply for this Customer Service Representative job, contact Nuala McClinton today. Visit our website to explore more roles in Customer Service, Sales Support, and Operations.