Aftersales and Warranty Manager

Aftersales Manager

We are hiring on behalf of our client, a leading global manufacturer, for an Aftersales Manager. This exciting role involves overseeing all aspects of global customer care and support, with a special focus on continuous improvement and expanding success within the Americas. Based in Dungannon, Northern Ireland, and reporting directly to the Head of Customer Care & Aftercare, the successful candidate will be a strategic thinker with a passion for leadership and customer service.

Top 3 Things to Know About This Job:

1. Competitive Salary & Benefits
2. Global leadership role with travel opportunities
3. Leading innovation within a well-established, respected manufacturer

The Role:

• Lead and manage the global Customer Care & Aftercare team, including Service Engineers and Coordinators.
• Collaborate with senior leadership to develop and implement strategic customer care initiatives.
• Drive continuous improvement projects that enhance the customer experience and operational efficiency.
• Champion health, safety, and environmental policies while fostering a "safety-first" culture.
• Regularly engage with internal teams to relay customer feedback and improve product offerings.
• Oversee the use of Salesforce CRM for managing customer interactions and warranty tracking.

The Person:

• A higher education degree in a technical discipline with at least 5 years of customer care experience.
• Strong technical knowledge in mechanical, electrical, and hydraulic systems.
• Proven leadership experience with a hands-on approach, willing to “roll up sleeves” when needed.
• Excellent communication and interpersonal skills, with a strong customer service ethos.
• Experience with Salesforce CRM and Microsoft Office applications.
• Willingness to travel internationally as required.
• Resilient and adaptable in a fast-paced, dynamic environment.

The Reward:

• Competitive salary and benefits package.
• International travel opportunities and exposure to leading-edge technologies.
• Opportunity to lead a global team and drive significant operational improvements.
• A dynamic and supportive company culture committed to innovation, sustainability, and personal development.

Next Steps: For further information and to apply for this Aftersales Manager role, please get in touch with Emma Zacharopoulou, Senior Recruitment Consultant at Hunter Savage. Visit our website for a full list of opportunities in specialist recruitment consultancy.